Frequently Asked Questions
Putting stock in and taking stock out
We have included a list of our most frequently asked questions about Putting stock in and taking stock out.
- How can I deposit or transfer in share certificates or stock that I already own?
If you hold share certificates in your sole name, you can deposit them into your Nominee account allowing you to view all of your holdings online. You just need to complete and sign a CREST Transfer Form for each stock held and return to us with your share certificates. Use our CREST Transfer Form Generator which automatically creates pre-filled CREST Transfer Forms in PDF format which you can then download, print out and complete. Once logged in go to Payments & Transfers/Transfer Shares In.
Alternatively, send us your share certificates with a covering letter clearly stating your name and account number. We then send you pre printed transfer forms for you to sign and return. Please send your certificates to: Nominee Department TD Waterhouse Exchange Court Duncombe Street Leeds West Yorkshire LS1 4AX. It is recommended that Customers use Recorded Delivery when sending documentation to us so that they can trace missing parcels. Once we have received your share certificate and Transfer Form we will register your holding into your Nominee account, and your holding will be updated online. This process is free and should take less than 21 business days from receipt. (Shareholdings that have emerged from an approved sharesave/profit share scheme will be transferred in within 90 calendar days from the date of receipt of the shares).
If you wish to deposit sole named certificates into a Joint account, a signed Gift Form is required to confirm the change of ownership. You will receive a Gift Form once the certificates have been received in the office, which will need to be signed by the Sole named party wishing to deposit the stock. This will allow us to record any changes in the beneficial ownership of shares as a gift and allow for the exemption of stamp duty on the transfer of your holding. Once you have completed the Gift Form, please return it to TD Waterhouse, AA 1626, P.O. Box 1424, FREEPOST, Dublin 2. On receipt of the signed Gift Form it normally takes approximately five working days to deposit your shares into your Joint Nominee account.
We are unable to deposit Joint named certificates into a Sole named account, as one of the named parties on the certificate is not named on the Trading Plus Account. If you wish to deposit the shares they will need to contact the registrar and change the name on the certificate to match their Trading Plus account.
- How do I deposit share certificates for US, Canadian and Australian stocks I already own?
To hold or trade International Equities, you need a Trading Plus Account.
US & Canadian stocks
You should sign and date the form on the back of the certificate, please leave the rest of the form blank to be completed by us. You should sign the form in the exact name that appears on the certificate; this may not look like your usual signature. We cannot accept Restricted Securities so if your certificate has a restricted stamp you would need to contact the Company or their Transfer Agent to remove the restriction before you could transfer the stock in. Also, we cannot accept Over the Counter (OTC) securities, which includes Pink Sheets or OTC Bulletin Board Markets. Note that we will require you to complete a Internal Revenue Service form known as a W8-BEN if you wish to hold US stocks. You can download a copy from the Forms section of our website at any time.Australian Stocks
You should include a covering letter stating your account number and your intention to deposit the stock into your account. You should send us either the original or a copy of your Issuer Sponsored Holding Statement. We will then send you an original Australian Transfer Form, which will need to be signed. Please send your certificates and documents to: Book Based Team TD Waterhouse 201 Deansgate Manchester M3 3TD, United Kingdom or Book Based Team TD Waterhouse, Dept AA1626, P.O. Box 4214, FREEPOST, Dublin 2. - How do I donate shares to charity?
If you have holdings in your account which are of little or no value, you can donate these to charity free of charge through the ShareGift scheme. Call our Contact Centre where one of our representatives will organise the transfer. You can even choose which charity to donate to.
- How do I obtain a share certificate for stock in my Nominee Account?
Call us on 1 800 646 582. If you have an account in your sole name we will issue a certificate in your name only, but if you have a joint account we will issue the certificate in joint names. It can take up to 8 weeks to receive your share certificate(s) as the company registrar will need to arrange the transfer of your shares and prepare a share certificate in your name.
- How do I transfer stock from another broker to TD Waterhouse?
Simply complete an Asset Transfer Form (found in the Forms section of our website), let us know who to contact and we will do the rest. Please note that we can only transfer stock that is in your name (as per your TD Waterhouse account).
- How long does it take to transfer stock from another broker?
The process can take up to 21 business days.
- How much will it cost to transfer stock from another broker?
We will not charge you to transfer stock into your account but you should check if your exisiting broker will charge you a fee.
- I have sent you my share certificate, when will my portfolio be updated?
Once we have your share certificate and Transfer Form, your portfolio will be updated within 21 business days for UK stock, and within 6 weeks for US, and Canadian stock and Australian stock.