The TD Waterhouse Online Security Guarantee

Many people are still wary about using the internet when making financial transactions. But you can rest assured that we treat your online security as being of paramount importance, so that whenever you transact with us you can do so with confidence.

This section of our website explains the steps we take to ensure the security of your personal information and the protection of the accounts you hold with us.

If you ever have any concerns about any aspect of security relating to our service, please call us on 1 800 646 582. We'll be happy to help with your query.

Peace of Mind

Based on our Terms of Service, we guarantee to cover any losses from your online TD Waterhouse account:

• if the cause is as a result of the negligence, wilful default or fraud of us or our employees, agents, subcontractors or any TD Group company.
• if the fraud or security breach is caused by TD Waterhouse, a TD Group company or one of our agents.

However we cannot be responsible for losses:

• where you have not taken reasonable care to protect the confidentiality and use of the account and your password or you have acted fraudulently.
• if you have authorised someone else to trade on your account and they cause the fraud or security breach.

Of course, we hope that compensation will never become an issue and we take extensive measures to ensure that our security isn't breached in the first place. This 'Security' section of our website gives detailed information about how we protect your personal information, trades, cash and stockholdings.

Work with us

Our measures will always be more effective if you work with us by taking precautions to protect yourself. The "What you should do" section shows you the steps you can take to protect yourself from fraudsters and malicious attacks. If you follow our recommendations you can minimise the risks of security problems occurring. There are also top tips and resources to help you increase your online safety.